Terms & Policies
Thank you for choosing Russell Trilingual. Please review the following policies before booking lessons or interpretation services.
Lesson Booking Policy
- All lesson purchases are non-refundable.
- Students should request reschedules at least 24 hours in advance whenever possible.
- One courtesy reschedule may be granted at Russell Trilingual’s discretion.
- Any approved rescheduled lesson must be completed within 14 days of the original lesson date.
- Missed lessons without notice may be forfeited.
- Late arrivals do not extend the scheduled lesson end time.
Interpretation Services Policy
- All interpretation bookings are non-refundable.
- Interpretation services are provided remotely unless otherwise agreed in writing.
- Scheduled interpretation appointments may be subject to minimum booking requirements.
- Legal interpretation services may be subject to a one-hour minimum booking requirement.
- Rescheduling requests are considered on a case-by-case basis and are subject to Russell Trilingual’s availability. Approval of a reschedule is not guaranteed.
- Cancellations made with less than 24 hours’ notice may be charged in full.
- No-shows may be charged the full appointment fee.
- Any portion of a minute may be rounded up to the next full minute for billing purposes.
Non-Certified Legal Interpretation
Russell Trilingual may provide non-certified legal interpretation services for eligible settings. Clients are responsible for confirming whether a certified, court-certified, or officially approved interpreter is required for their specific appointment, court, agency, or legal matter.
Client Responsibility
- Clients are responsible for providing accurate appointment details, including date, time, language pair, service type, platform link, and any relevant instructions.
- Clients should ensure that all parties have access to the meeting platform or phone number before the scheduled appointment time.
- Delays caused by missing links, incorrect information, or unavailable participants may still be billed.
No Guarantee of Outcome
Russell Trilingual provides language services but does not guarantee any specific legal, medical, academic, immigration, business, or personal outcome.
Confidentiality
Russell Trilingual respects client privacy and handles lesson and interpretation information with professionalism and discretion. Information shared during services will not be intentionally disclosed except as required by law or with client permission.
Agreement to Terms
By booking a lesson, scheduling interpretation services, or submitting payment, you acknowledge that you have read, understood, and agreed to these Terms & Policies.